We offer many different inbound call handling solutions. We will analyse campaigns, forecasts and media plans and will create a strategy that will allow a client to maximize inbound volume but also ensuring enough staff members are available at any given point to answer all calls. Our answer rates are seen as some of the best in the industry as we are able to use our expertise and technology to handle even the most unexpected of calls. This can especially be the case when running DRTV campaigns where forecasting volume can be very difficult and TV stations can add in advertisements at the drop of a hat. Inbound services span across customer service calls, inbound sales calls, emergency response and overflow. Campaigns can be given dedicated teams all with their own management and supervisory team. Teams are based on the size of the campaign but all will have a dedicated manager. No matter how big or small a campaign is we give it the full attention it deserves.
HOW WILL IT BENEFIT YOU?
Whilst many clients utilize outbound, SMS and online services to generate leads and sales, an inbound sales campaign means that we are not losing out on that demographic that still prefers to call in directly. An inbound call is the warmest possible lead and conversion on such calls is invariably better than on any other campaign. The experience for the customer is great as they get to speak to somebody live on the phone and often this is the first interaction they would have had with your brand. The quick answer rate and great service we are able to offer along with the quality of our staff means that your customers are left wanting more.
“I have always had a great experience when speaking to customers that call in. Everyone who calls in has a need there and then and being able to service that need is very satisfying indeed. Inbound calls are very warm leads and often I get the highest conversions on these campaigns. The customers are never left waiting on hold or in long queues so they are always happy to speak to us when we answer the phones. ”