A customer service team can fulfil many roles, accompanying your customers on every step of their life cycle with you. If you would like to thank your customers for joining you and provide them with guidance on how to make the most of your services, a welcome call will reassure them that they have made the right choice. It can provide support for a single sale product or an ongoing service. It can be the first point of contact for complaints, quelling any frustration and containing ill feeling, whilst helping your customer to find the quickest resolution.
Customer retention is used to understand and help you interact and transact with your customers time and time again. Understanding the customer life-cycle and the motivating factors that drive and sustain it are essential learning insights that our customer retention campaigns deliver. Use our campaigns to generate repeat business, deliver customer loyalty and sustain the business-customer relationship in a healthy and self-perpetuating fashion.
The buying process has changed in recent years, and marketers need to find new ways to reach buyers and get heard through the noise. Instead of finding customers with mass advertising and email blasts, marketers must now focus on being found and learn to build continuous relationships with buyers. Information abundance equals attention scarcity.
Using Salesforce, Maia and other specialised software our team builds profiles up to the highest standards, our uploading efficiency comes from the quality and accuracy of our team members allowing us to meet our customer's rigorous targets. We excel in product descriptions, price lists, copy writing and photo editing.
We offer many different inbound call handling solutions. We will analyse campaigns, forecasts and media plans and will create a strategy that will allow a client to maximize inbound volume but also ensuring enough staff members are available at any given point to answer all calls. Our answer rates are seen as some of the best in the industry as we are able to use our expertise and technology to handle even the most unexpected of calls.