Forget India... call centres are moving to Bulgaria

Monday 23 November 2015

Forget India... call centres are moving to Bulgaria

British firms look to outsource closer to home. Thomas Cook, eBay, Sky, Seatwave and Zumba Fitness have all outsourced aspects of their customer services to Bulgaria. Such deals have led some to suggest that India may finally be quietly losing its crown as the call-centre capital of the world.

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